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Refund Policy

Effective Date: May 1, 2026

Thank you for choosing 9HTTP (Website: https://9http.com/). This Refund Policy sets forth the rules and procedures that apply when you request a refund after purchasing 9HTTP services.

By registering an account, purchasing, or using 9HTTP services, you agree to be bound by this Refund Policy.

I. Eligibility for Refund Requests

Users may submit a refund request to 9HTTP provided that the following conditions are met:

  • The refund request is made within the specified time period after the purchase of services;
  • The services have not been extensively used or consumed;
  • The account has no violation of 9HTTP's Terms of Service or Acceptable Use Policy;
  • The order information is authentic and valid.

9HTTP will review refund requests based on the order details, service usage, and other relevant information.

II. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • The purchased service plan has already expired;
  • The customer has provided incomplete or inconsistent data during the registration process;
  • The user has not properly configured or used the proxy service;
  • Access issues arise due to restrictions, blocks, or changes in access policies imposed by target websites;
  • The user has violated 9HTTP's Terms of Service or Acceptable Use Policy;
  • The service has been suspended or terminated due to account risks or user misconduct.

III. Refund Request Procedure

When applying for a refund, the user must provide:

  • Registered account information;
  • Order number;
  • Reason for the refund;
  • Relevant description of the issue.

Users may submit refund requests through the customer service channels provided on the 9HTTP official website. Upon receiving a refund request, 9HTTP will review it based on the order information, service usage, and applicable rules. We will generally respond to the user with the review result within 1–2 business days. Once the refund is approved, the refund will be processed using the original payment method. The refund is typically credited within 3–7 business days; however, the actual time may vary depending on the processing times of the payment institution, bank, or other financial service providers.

IV. Contact Us

If you have any questions about this Refund Policy or your refund request, please contact the 9HTTP customer service team.

Email: support@9http.com

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